How do I place an order?
To place an order, just go to the catalog and look at the swag we offer. Click on any item to get more information. If you would like to order the item, just click the "add to cart" button.
Can I order with a credit card or money order?
Currently, we only accept payments through Paypal.
How long does it take to get my swag?
Once your order is authorized through Paypal, we will process your order and ship your swag to you. Once shipped, it usually takes 2-9 days for your swag to arrive.
How do I know if my swag has shipped?
Once your order is processed, you will receive an e-mail with a tracking number that you can use to track your Bibi swag.
It has been a week and I have not received a tracking number. What do I do?
If you do not recive an e-mail with a tracking number after a week, please contact yogabibi@aol.com with your order information and we will determine the delay. It is possible that there was a delay with the authorization from Paypal, and unfortunately we have no control over them.
Can I return a product after ordering it?
No. All sales are final. No refunds or returns will be allowed.
What if my swag is damaged?
If your swag is damged upon arrival, please repack the item with the packing slip and ship it back to:
Bibi McGill
4803 Woodstock Blvd. #221
Portland, OR 97206
USA
Please contact yogabibi@aol.com and let us know what the problem is and that you are returning the swag. Once we receive the return, we will resend you a replacement. Damaged returns will be replaced with the same item.
The site is loading slow or stops while I'm browsing or trying to purchase an item. What's going on?
The load speed is determined by a few factors:
1) Internet connection speed (a modem is much slower than cable; cable is slower than DSL, DSL is slower than a T1, etc.). Note that a wireless connection tends to have very slow upload time. Try switching to a land connection to improve speed. Also, if you have a satellite internet connection, these have very fast view time but slower than dial up upload time (i.e. when you edit it's slow, when you view pages only it's fast).
2) Amount of traffic on your internet connection. Usually the internet pipe you are put on is shared by many people. If a larger than normal amount of people are online and are on your same internet connection, your access
speed slows down.
3) The number of hops it takes from your internet connection to our servers. Basically, when you go to any web address, your computer sends a message to go and retrieve the info. It goes from your internet connection to your
internet connection company and then you hop to the next internet hub and so on until you get to us. There's many major hubs which help speed this process up. Often telephone companies which provide internet service are
major hubs and they connect to other major hubs so you don't have to hop as many times.
4) The place you are connecting is unable to carry the load of traffic coming into it. Some companies have a bandwidth limit thereby making it slower for loading speed. We are less than half capacity most of the time.
5) You are running Internet Security software such as a ZoneAlarm or Windows Firewall on High security settings.
I hope this info is helpful. We tried to make it as fast as possible to get to our server locating it right on the major internet hub for our region to lessen the number of hops to us. Bandwidth wise, we are usually under half capacity. Our other hardware is also upgraded regularly.
In some instances, just deleting your cache which is also important to do occasionally for the general health of your computer, helps speed things up.
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